Help & Support

We're here to help you get the most out of Caredex.

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Getting Started

Once you download Caredex, you can start adding medications, appointments, and daily routines right away. Invite family caregivers from the settings screen to begin coordinating care together.

How do I invite other caregivers?

Go to Settings → Caregivers → Invite. You can invite up to 3 family members with different access levels (primary, secondary, or read-only). They'll need an iCloud account to sync data.

How do I share a handoff summary?

From the Today Dashboard, tap the handoff icon. Caredex generates a summary from recent activity. Review it, add your own notes, then share via text, email, or AirDrop.

How do I export a PDF for my doctor?

Go to the Timeline or Medications section and tap the export icon. Choose a date range, and Caredex will generate a structured PDF with active medications, dose history, appointments, and timeline events. Share it directly from the app.

The app is crashing or not loading properly

Try the following steps:

• Make sure you're running the latest version of the app from the App Store
• Restart your device
• If the issue persists, email us at support@caredex.app with your device model and iOS version

How do I delete my data?

Since all data is stored locally on your device and in your private iCloud, you can delete it by removing the app and clearing Caredex data from iCloud Storage in your device settings. For any support-related data we may hold, email support@caredex.app with the subject "Data Deletion Request".

I have a question not listed here

No problem — just send us an email at support@caredex.app and we'll get back to you as soon as possible.